Warranty

Please follow the link here to create a warranty case. You will receive further information via email.

Depending on the specifics of the product, warranty of 12 to 36 months is provided. The exact warranty period is indicated and visible on each product’s page, just below the ADD TO CART button. The warranty period is also stated on your purchase document (invoice).

• Keep the product’s original packaging along with all original accessories and documents. The original packaging ensures safe transportation of the product if it needs to be sent to us, and we will not be held responsible for any damage during transportation if the item is not packed in its original manufacturer packaging. The original packaging is also important because it often contains serial numbers that may not be indicated on the product itself - this information is required by service centers during warranty servicing.
• If you have not kept the original packaging but wish to contact us for warranty service, you may still do so. However, we cannot guarantee that the manufacturer’s service center won’t request the original packaging and accessories during the process. We will also ask you to pack the item as securely as possible, using your best judgement, so it can be safely transported to the service center.
• Keep your proof of purchase (invoice), as it is required to receive warranty service. Invoices are emailed to customers who purchase online. If you can’t find your invoice but are certain you placed an order online, your order number will be required.
• Warranty cases are typically resolved within 40 business days from the date the device is received for repair, however, the process may take shorter or longer depending on various factors such as service center workload, availability of spare parts, and the complexity of the issue.
• The product will be replaced with a new one or a refund will be issued if defects that occur during the warranty period cannot be repaired. This decision is made by the manufacturer’s authorized service center after inspecting the device.

Certain products are not covered by warranty - these include various accessories (such as stands, bags, etc.), cables, cartridges, styluses and similar items. If a product is not covered by warranty, there will be no warranty information indicated on the product page, just below the ADD TO CART button. Additionally, the warranty period will not be listed on your purchase document (the warranty field on the invoice will be left blank). However, if you purchase this type of product and encounter an issue, please don’t hesitate to contact us – we will be happy to assist you.

• Normally wearing parts of the device, such as ear cushions, headbands, batteries, fuses, connection cables, covers, etc.
• Mechanical damage, such as breakages, casing damage, torn or damaged cables, damage caused by dropping the device, etc.
• Changes in the colour of the device (yellowing, staining, etc.) due to any reason.
• Situations requiring routine maintenance or cleaning (e.g., earwax buildup in in-ear headphones, a dusty or dirty turntable stylus, dirty or smelly headphones, etc.).
• Defects caused by improper connection of the device to the electrical network or due to power supply issues.
• Defects caused by the effects of chemicals.
• Defects resulting from connecting the device to electrical, telecommunications, or cable networks that do not comply with national standards.
• Defects caused by external factors such as fire, moisture/sweat/water, temperature, lightning, or other natural disasters.
• Defects arising during transportation when the device is transported by the buyer without ensuring proper packaging for safe transport.
• Evidence of attempts to access the internal components of the device, or if the device has been repaired by an unauthorized service provider.
• Any changes made to the construction or circuitry of the device (except those described in the user manual).
• Defects caused by the entry of foreign objects, substances, liquids, or animals (e.g., insects) into the device.
• Defects resulting from computer viruses, installation of unauthorized software, or incorrect installation of appropriate software.
• If the serial number on the product has been changed, removed, or cannot be identified.
• Cases where software updates or restoration of factory settings are needed to improve features that were present at the time of sale.
• Any other cases where the product’s faults or defects were caused by the buyer’s failure to follow the user manual, or resulted from third-party actions or force majeure.